Career Capsules

Hard feedback can either sharpen someone's performance or quietly end their trust in you. The techniques agree on making criticism specific, timely, and private, but part ways on tone, timing, and how collaborative the conversation should be. Weigh what preserves the relationship while still changing behavior, and pick the method that fits your team.

Social support can be measured through beliefs about available help, practical assistance actually received, and the informal ties that often provide unexpected value. Readers will learn how emotional and instrumental support differ, why perceived support is not the same as received support, and when loose acquaintances may matter more than formal networks. The result is a clearer way to choose the right measure for understanding where reliable help comes from.